Purpose: Organizational Goals
Provide a platform to communicate corporate vision, build online communities/team, share team success stories and provide essential services/information to current employees.
Connect is an internal site that provides a platform to build online communities/teams, share information but employees have often shared their frustrations when using Connect due to poor design and lack off engaging content.
Usage: User Goals
- Get current company information – Stocks and Company Events
- Access benefits – Health, 401K
- Human resources and other company documents
- Participate in online community
- Learn about HS, organization, culture, leadership, sites, mission and goals
- Signup for Health benefits
- See what’s cooking in Cafe
- Access Holiday Schedule
- Access My Department assets
Research
I am currently in process of evaluating Connect’s UI/UX and conducting user interviews. Which are done in-person and through an online survey to gather information. So far from the information collected and screens from current site I have created a rough wire-frame and new logo.
Typical hardware
Desktop & laptop with Windows 8, 10 and Server with 16GB ram or more.
Browser: (Most used to least)
- IE / 78%
- Chrome / 20%
- FireFox / 2%
Resolutions:
- 1920×1080 (Largest monitor in use on desktop. Physical dimensions 21 inch)
- 1680×1050
- 1440×900
- 1366×786 – Most common on laptops
- 1280×1024 (Smallest monitor in use. Physical dimensions 17 inch)
Users
- Current employees – CEO to Directors, Manager and staff etc…
- Age group: 25-65
- Tech savviness: varies from department to department
- Mostly accessed when employees are at work 8-6pm
Pain Points
- Poor/Broken UI / Fixed layout / Unresponsive
- Poor Navigation – Hard to Navigate
- Unfriendly Design Complex UI
- Hard to use or understand
- Too corporate
- Little customization
- No integration with other systems like time-sheet, calendar, or task manager
- Outdated logo and layout
UX Goals
- Increase engagement by building value into Connect System/Environment
- Improve Navigation and allow for custom bookmarking
- Increase layout customization to provide personal workspace
- Improve mobile accessibility
- Integrate Connect with commonly used tools to provide seamless experience
Workshop 1
What do TSMs/User want from Connect?
This features list was put together in a live workshop with 18 TSMs/Users:
- Theme-able / Modern / Clean / Professional / Responsive Layout and Logo
- Customize-able homepage design
- Chat/Internal Messaging/Announcements
- Internal feedback surveys
- Shared space for messages and documents/pictures for various events (Halloween party, thanks giving feast, etc…)
- Ability to easily access HR and My Department and bookmark favorite sub-sites
- Henry Schein Timeline with team member hiring dates and picture
- Watch live stream of Henry Schein Events
- Single Sign on
- Integration with tasking/notification tools such as:
- TFS/Git/Jira
- web mail
- Time-sheet
- Event Calendar
- Checklist / Todo
Workshop 2
Connect Logo – Redesign
Created Mood and word boards with stakeholders and Product owners.